For us it is very important to have a good quality relationship with our customers. If you are, in any way, not happy with your new purchased non-slip adhesive stair strip, you could send it back to us. Our return policy states that you have 90 days, after receiving your order, to return it.
If you want to send your order back, please follow these guidelines
1) Send us an e-mail to notify us about the return. Don't forget to mention your ordernumber or invoicenumber.
2) Send the products, complete, undamaged, unused and in the original package (may have been opened) with a copy of your invoice. Please also ad your bankaccount information, IBANnr and BICnr.
You will find the return adress on the invoice. Or return adress is not a visiting adress.
Je Eigen Praktijk Antisliprubbertape
2157 PN Abbenes
Our return address is not a visiting address, if you still want to come by, please contact us first for an appointment. This is to avoid misunderstandings.
After we receive back your order, we will check if the products are undamaged and unused. If so, we will pay you back the amount on your bankaccount.
After correct receipt, the purchase amount will be refunded to your bank account within 14 days (only applies to Dutch customers). We will reimburse the product(s), not the shipping costs for the return.