Frequently asked questions
On this page you will find the most frequently asked questions about the non-slip adhesive strip and their answers. Is your question not there? Do not hesitate to send us a message on our contact-form or send an e-mail to firstname.lastname@example.org We will answer your question as soon as possible, but certainly within 48 hours.
I don't have any experience with renovations in and around the house. Can I apply this strip on my own without any help?
The non-slip adhesive strip is very easy to apply. You don't need any experience. Always make sure the surface is properly cleaned, with a bit of alcohol. Let it dry. On the back of the strip is a special applied gluelayer, which makes sure the strip sticks to the treads in a perfect way. When you start to apply the strip on your treads, it is very important you remove the protective film bit by bit. More information about the application you can see in our application manual or check if your stairs is suited for this stair strip.
Is there also an instruction video?
Yes, we have an application video. In five easy steps we show you how to apply the strip. Anyone can do it!
Of what kind of material is the strip made?
The non-slip adhesive tape is made of a sustainable pvc/rubber plastic. Because of this it has a high abriasion resistance, for a long lifespan. The width of the strip with the special gluelayer makes sure the strip will never curl or move.
What is the expected lifespan for this non-slip adhesive strip?
The strip is a very new product and it is specially designed for stairs. Because of this the exact lifespan is not known yet or difficult to say exactly, but tests for over a couple of years of intense use show very good results. The expectation is that with a normal household use, the strip will last for about 8-10 years.
What can I use to clean the strip?
This anti slip adhesive stair tape is very easy to clean with a normal household cleaning solution and a bit of water.
This strip, can it be used on every stairs?
The non-slip adhesive stair strip can be used on any stairs. It is suitable for painted stairs, renovated stairs, concrete or marble stairs. When the surface is smooth and straight, it is perfectly fine to apply this product.
Is it possible to get, for example, 10 meters in one part?
Unfortunately our products are packed in either 5 or 15 meters, so if you order 2 times a 5 meter then cannot be delivered as 10 meter as a whole.
Why does the non-slip-adhesive strip have a RAL-color code?
This is an international color code, the big advantage of this is that every paintstore will have the color or can mix it for you. Check out our non-slip strips colors. We realized that especially with a product like this it is not easy to order online and not to know exactly how the color will turn out. Because you can only see it on the pictures you have to guess if the color is right for you. In this case you do not have to worry, because of the RAL-code you will get exactly the color that you need. Before purchasing a strip you could go to a paintstore and ask for a color sample to be sure.
The non-slip adhesive strip, can I use it outside aswell?
Unfortunately the strip is not suitable for outside use. Because the glue film is not resistent against moisture, it will not have a long lifespan. We cannot garantee for the strip to give the same safe effect as with indoor use, so this is why we do not recommend using it outside.
How many meters do I need for one stairs?
For a standard house stairs, one roll of 15 meters is enough for one stairs. If you only want to apply it on the part where you place your feet, you don't need more then 80cm per tread.
How do I apply the anti-slip stair strip?
The non-slip strip with special glue tape is very easy to apply. First you cut the strip in the right sizes. Put the strips in roomtemperature for easy application. Make sure the treads are properly cleaned, prefered with a bit of alcohol. Mark the stairs with some pencil lines, so you can apply the strip in one straight line. Press the strip onto the treads.
The product is temporarily not on stock, is it possible to order the product anyway?
Unfortunately when the product is not on stock it is not possible to place your order. When the products are back on stock again you have the possibility to order. If you like we could send you a notification e-mail to keep you updated, please fill in our contactform. Most of the times, when a product is not on stock, it takes about 10 days maximum for us to have them back on stock again.
Where exactly on the treads do I apply the strip?
The non-slip strip needs to be applied 1,5cm - 2cm from the frontside of the treads. Because the strip is 28mm width, it is not necessary to apply two strips next to eachother.
I ordered on Friday, will it be delivered on Saturday?
If you order the anti-slip strip before 9 p.m. on Friday, it will be delivered the following day. If you order the stair strip on Saturday or Sunday, the strip will be delivered on Tuesday. We work together with PostNL and they do not deliver on Mondays.
Right of withdrawal for returning the product
You have the right to report the order within 90 days of delivery for a refund and without giving any reason. You will then be credited the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. If you make use of the right of withdrawal, the product will be returned to us with all accessories supplied and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us at email@example.com. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.
Complaints will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, we will answer within the period of 14 days with a notification of receipt and an indication when the consumer can expect a more detailed answer. In case of complaints, you should first turn to Antisliprubbertape.com. If a solution is not yet reached, the consumer has the option of having his complaint handled by Stichting GeschilOnline (www.geschilonline.com), the decision of which is binding and both the entrepreneur and the consumer agree to this binding decision. There are costs associated with submitting a dispute to this disputes committee, which must be paid by the consumer to the relevant committee. It is also possible to register complaints via the European ODR platform (https://ec.europa.eu/odr). A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur indicates otherwise in writing. If a complaint is found to be well-founded, anti-sliprubbertape.com will, at its discretion, replace or repair the delivered products free of charge.
Can I have my personal data removed with anti-slip rubber tape?
Yes you can. If you register as a customer by creating an account, you can submit a request for this in this account overview. If you do not want to create an account and still have your data removed after we have completed your order accounting, please ask us by e-mail firstname.lastname@example.org